Booking and Cancellation Policy

1. How Booking Works

You can request a free quote through our website form, by calling or by messaging us on WhatsApp at9643205001. Our team schedules a survey (physical or virtual) and shares a final quote, with IBA approved billing arranged through our vendor network. Your booking is confirmed once you accept the quote and, where applicable, pay the advance amount.

2. Rescheduling

You may reschedule your home shifting, office shifting or transportation date free of charge, subject to a minimum of 24 hours' notice before the scheduled slot, and vehicle/crew availability on the new date.

3. Cancellation Policy

• Cancellations made more than 24 hours before the scheduled move are eligible for a full refund of any advance paid.
• Cancellations made within 24 hours of the scheduled move may attract a nominal cancellation charge to cover crew and vehicle allocation.
• No-shows on the scheduled date without prior notice are treated as a cancellation and the advance may be forfeited.

4. Refunds

Eligible refunds are processed to the original payment method within 5–7 business days of cancellation approval.

5. Force Majeure

In case of events beyond our control (natural disasters, strikes, government restrictions), we will reschedule your move at the earliest available slot at no extra cost.

6. How to Cancel or Reschedule

Call or WhatsApp us at 9643205001, or email info@dtdcpakersmovers.com, quoting your booking details, at least 24 hours before your scheduled move.